Help center
Quick answers to common questions. Can't find yours? Contact us — you'll hear back from the founder himself.
Getting started
How do I create my first invoice?
After signing up: (1) go to Settings and fill in your business profile — name, address, VAT ID and IBAN, these are printed on every invoice; (2) add a client on the Clients page; (3) click '+ New invoice', pick the client, add your line items and hit Create. Your invoice gets the next sequential number automatically.
How does my client receive the invoice?
Open the invoice and click 'Email to client' — they receive an email with a secure link to view the invoice in their browser and print it as PDF. Prefer to send it yourself? Use 'Copy public link' and share it any way you like, or print the invoice to PDF and attach it.
Can I try Factando without an account?
Yes — the free invoice generator at factando.com/tools/invoice-generator works without any signup. An account adds saved clients, automatic numbering and payment tracking.
Invoices & statuses
What do the invoice statuses mean?
Draft: not sent yet, you can still edit or delete it. Sent: on its way to your client, counted as outstanding. Overdue: past its due date (detected automatically every morning). Paid: money received — click 'Mark as paid' when it lands. Void: cancelled, but kept in your archive for numbering continuity.
Why can't I delete an invoice or a client?
Sent invoices are part of your legal invoice sequence — tax authorities expect an unbroken numbering, so issued invoices can be voided but never deleted. Clients with invoices in your archive can't be deleted either, because those invoices reference them. Only drafts can be deleted freely.
How do automatic payment reminders work?
Every morning Factando checks for invoices past their due date. They're marked Overdue, and on the Pro plan your client automatically receives one polite reminder email with the invoice link. One reminder only — we nudge, we don't spam your clients.
Billing & account
What does the free plan include?
3 invoices per month and 5 clients, forever, with email sending and the full professional invoice layout. Pro (€12/month or €108/year) adds unlimited invoices and clients, automatic payment reminders and the accountant CSV export.
How do I cancel my subscription?
Billing → Manage subscription opens your secure Stripe portal where you can cancel in two clicks. Your Pro plan stays active until the end of the period you paid for, and you keep access to everything you created afterwards on the free plan.
Is my data safe?
Your data lives on EU servers (Vercel + Neon, Frankfurt region), passwords are hashed, all traffic is encrypted, and card details are handled entirely by Stripe — they never touch our servers. See the Privacy Policy for the full picture.