Help center

After signing up: (1) go to Settings and fill in your business profile, name, address, VAT ID and IBAN, these are printed on every invoice; (2) add a client on the Clients page; (3) click '+ New invoice', pick the client, add your line items and hit Create. Your invoice gets the next sequential number automatically.

Open the invoice and click 'Email to client'. Your client gets the PDF as an attachment plus a secure link to view the invoice in their browser. Prefer to send it yourself? Use 'Copy public link' and share it any way you like, or use 'Download PDF' and attach the file to your own email.

On the sign-in page click 'Forgot your password?', enter your email address and we send you a reset link. The link is valid for one hour and works once. Your clients and invoices are untouched by a password reset.

Yes, the free invoice generator at factando.com/tools/invoice-generator (Dutch: /nl/factuur-maken) works without any signup: fill it in and download it as a PDF. What you type is kept in your browser, so if you create a free account afterwards the invoice is carried over as a draft, including the client details and lines. An account adds saved clients, automatic numbering, sending by email and status tracking.

Draft: not sent yet, you can still edit or delete it. Sent: on its way to your client, counted as outstanding. Overdue: past its due date (detected automatically every morning). Paid: money received, click 'Mark as paid' when it lands. Void: cancelled, but kept in your archive for numbering continuity.

Sent invoices are part of your legal invoice sequence, tax authorities expect an unbroken numbering, so issued invoices can be voided but never deleted. Clients with invoices in your archive can't be deleted either, because those invoices reference them. Only drafts can be deleted freely.

Yes, on the Pro plan every invoice has a 'Download UBL' button that gives you a UBL 2.1 / Peppol BIS Billing 3.0 file. You can upload that file to any e-invoicing portal or hand it to your client's accounting software. Note: Factando does not yet send over the Peppol network itself, that is next on the roadmap. Opening the file in your browser shows plain text, which is normal; it is meant to be read by software, not by people.

Factando checks your invoices every morning. On the Pro plan your client gets one friendly heads-up three days before the due date, and, if the date passes anyway, one polite reminder once the invoice goes Overdue. Both carry the PDF and the invoice link. Two emails at most per invoice: we nudge, we don't spam your clients.

3 sent invoices per calendar month and 5 clients, forever, with email sending, PDF download and the full professional invoice layout. Drafts never count toward the allowance. You mark an invoice as paid when the money arrives, and your client can report on the invoice that they paid. Pro (€12/month or €108/year, excl. VAT, the annual plan works out at €9/month, 25% less) adds unlimited invoices and clients, automatic payment reminders with an “already paid?” check, recurring invoices, a VAT overview per quarter, matching payments from your bank statement (CSV), the accountant CSV export and the UBL / Peppol BIS file per invoice.

Billing → Manage subscription opens your secure Stripe portal where you can cancel in two clicks. Your Pro plan stays active until the end of the period you paid for, and you keep access to everything you created afterwards on the free plan.

Your data lives on EU servers (Vercel + Neon, Frankfurt region), passwords are hashed, all traffic is encrypted, and card details are handled entirely by Stripe, they never touch our servers. See the Privacy Policy for the full picture.

Within one working day, from the person who builds Factando. Email support@factando.com or use the contact page. No helpdesk, no ticket number.